You just learned your grandmother (or any senior family member) received a scam call — likely an AI voice-cloned grandparent scam. This guide tells you exactly what to do in the next 24 hours, separated by whether money was sent or not. Both paths matter. Even when no money is lost, reporting the attempt feeds the FBI's database and strengthens cases like the April 2026 federal indictment of a 23-person ring.

Path A: Money Was Sent

The next 60 minutes matter more than the next 60 days. Wire transfers and crypto are sometimes recoverable in the first 24 hours; after that, recovery odds drop sharply. Move in this order:

Hour 1: Stop the Money Movement

  1. Call her bank's fraud line right now. Not the front-desk branch number — the 24/7 fraud number on the back of the debit card. Tell them: "We are reporting a wire fraud sent in the last few hours. Please attempt a wire recall." Banks have an internal SWIFT recall procedure that works only if initiated quickly.
  2. If gift cards were sent, call the issuer's fraud line (Apple, Google, Amazon all have one). Some retailers can freeze unused balances if the card hasn't been redeemed.
  3. If crypto was sent, contact the exchange (Coinbase, Cash App, etc.) and report. Recovery is rare but the report matters.

Hour 2–6: Report and Document

  1. File at FBI IC3: ic3.gov. Include all numbers called, amounts, payment methods, and any voice details. Expect to provide her phone records.
  2. File at FTC: reportfraud.ftc.gov. This goes into the Consumer Sentinel Network shared with 3,000+ law enforcement agencies.
  3. Report to her state Attorney General's elder fraud unit. Most states have a dedicated hotline.
  4. Document everything: save screenshots of caller ID, save voicemail if any, write down what she remembers about the voice and the script.

Hour 6–24: Protect and Support

  1. Place a fraud alert on her credit reports at all three bureaus (Equifax, Experian, TransUnion). Free, lasts one year.
  2. Change passwords on her email and banking apps if she shared anything during the call.
  3. Talk to her without shame. Victims commonly hide losses out of embarrassment. The shame is the scammer's weapon — name it, dissolve it. AI voice scams fool 77% of people who hear them; this is a sophisticated crime, not a personal failing.
  4. Call AARP Fraud Helpline: 877-908-3360. They offer free emotional support and follow-up guidance.

Path B: No Money Was Sent (But the Call Happened)

You dodged it. Now harden the family before the next attempt — because there will be a next attempt. Scam rings re-call known senior numbers within weeks.

  1. Report the attempt anyway. File at ic3.gov and reportfraud.ftc.gov. Failed attempts feed federal databases that built the April 2026 New York indictment.
  2. Block the number on her phone — though scammers spoof, blocking eliminates the easiest re-attempts.
  3. Set up a family safe word today. If she didn't have one, that's how this call almost worked. Step-by-step guide.
  4. Audit voice exposure of the impersonated grandchild. Set their TikTok, Instagram, and YouTube to private. The scammer cloned a real voice — find the source.
  5. Walk her through the 5 red flags of a cloned voice call. Awareness reduces re-victimization by over 40% per AARP research.
  6. Run a controlled simulation. Hearing a cloned voice once in a safe context creates the cognitive "speed bump" that researchers say is most protective. TrustboxAI runs an educational simulation in 5 minutes.
  7. Tell her senior friends. Scam rings work neighborhoods — if grandma got the call, her three closest friends will too.

What Not To Do

  • Do not pay anyone who calls offering "recovery services." Recovery scams target recent fraud victims. Federal recovery is free at ic3.gov.
  • Do not assume the bank will refund automatically. Wire fraud is generally not covered by FDIC insurance. Recall must be initiated by the customer.
  • Do not delay reporting because she's embarrassed. Hours matter for wire recall.
  • Do not assume "she'll never fall for it again." Repeat targeting is the norm. Harden the defenses now.

The Single Best Long-Term Defense

A family safe word + a callback habit defeats every variant of this scam, no matter how good the AI voice clone gets. Set the safe word this weekend. Practice the callback habit. Hear a simulation once. The next time the phone rings with a panicked voice, the response will be muscle memory instead of panic. Start a safe simulation here.